We’re only able to consider applicants based near San Francisco at this time.

We're looking for a qualified IT Service Desk Engineer to join our growing team. You’ll be responsible for working with the IT Service Desk manager to maintain and support all company issued end user hardware and core software / services such as Google Workspace, Slack, Jumpcloud, Sophos Central, Jamf, etc.

We are a rapidly growing remote first company distributed around the US & Europe, with headquarters in San Francisco and an office in New York. This combined with a regulated customer base require an automation and compliance first mindset in tooling and device management.

You should have a solid and diverse technical background in end user technology, as well as some customer service experience. An empathetic and problem-solving attitude and the ability to work on a growing team are all essential skills to perform well in this position.

You should be located near San Francisco or comfortable commuting to our office in San Francisco 1-2 days a week as needed. When not needed in office this position will be able remote and work West Coast hours.

Responsibilities

  • Automation of employee laptop onboarding and offboarding
  • Resolving employee technical support questions and issues
  • Maintain and recommend ways to improve an effective, scaleable, zero trust, remote first IT architecture
  • Creating technical documentation for both end users and team members
  • Collaborate with other teams on cross functional projects
  • Provide coverage to staff during standard PST hours and after hour emergencies on occasion

Experience and Qualifications

  • 4+ years of IT Helpdesk experience in fast paced high growth b2b startups (100+)
  • Bachelor’s degree or equivalent
  • Experience with remote first / distributed organizations
  • Experience supporting both Apple and Windows devices
  • Advanced knowledge of technology such as: JumpCloud, Google Workspace, Slack, Sophos, Halp, and MDM solutions such as Jamf and InTune
  • Automation first mindset
  • Excellent written and verbal communication skills
  • The ability to explain technical terms in non technical ways

About Archipelago

Archipelago is a Silicon Valley start-up working to change how risk is insured. Our platform enables large real estate owners, managers, brokers & insurance carriers to efficiently map their portfolio, manage their risks, and underwrite them, through a mix of machine learning and human intelligence. Our founders are tech & finance entrepreneurs with several IPOs and acquisitions under their belts. We are headquartered in San Francisco, have raised several rounds of VC funding, and currently employ around 100 people across the US & Europe.