We’re only able to consider applicants based in the United States at this time. (You can work remotely anywhere in the United States. Once it is safe to do so, you’ll be welcome to work from our San Francisco office as well, if that is what you prefer.)

We're looking for someone to train & thrill internal stakeholders & external users, build an evangelism team, and own all forms of documentation across video, text, and more. We consider this to be a crucial, director-level position that will bring structure and excellence to this dimension of our product.

The ideal candidate will be comfortable working collaboratively, across teams & timezones, and helping us define our product culture. You’ll have significant impact, since the platform & team are in their early stages.

Responsibilities

  • Present & represent the Archipelago product internally & externally
  • Assemble & lead our evangelism team
  • Train internal and external users on platform usage
  • Own documentation for the Archipelago SaaS platform through video, text, and other mediums
    • Author, edit, and review product documentation (such as user manuals, how-tos, tutorials, FAQs, release notes, and technical references) personally as necessary
    • Organize and structure documentation according to audience and point of access
    • Develop documentation templates
    • Provide guidance on the best documentation tools/platforms and processes to achieve our goals
  • Manage collaboration with internal teams, including Product, Engineering, Customer Success, and Marketing
  • Be an active participant in the product design conversations

Requirements

  • 5+ years of experience as a product evangelist (or other customer-facing role) for a SaaS product
  • Impeccable writing & technical writing skills
  • Strong technical aptitude; ability to learn new concepts and tools quickly
  • Experience selecting, configuring and managing a modern documentation platform (e.g., GitBook, Archbee, Bit.ai, etc.)
  • Experience in creating documentation for audiences with different levels of technical skill
  • Familiarity with coding languages, frameworks, and API documentation a plus
  • Experience with Markdown, Git and GitHub a plus

Benefits

  • You’ll join at an early stage of the company, so you can take something from 0 to 1
  • We’re a supportive team who will give you as much assistance or independence as you like
  • We offer a full benefits package, including medical/vision/dental, 401(k), work-from-home budget, etc. — depending on location
  • Our headquarters are in San Francisco, but we’ve been a distributed company from the start

About Archipelago

Archipelago is a Silicon Valley start-up working to change how risk is insured. Our platform enables large real estate owners, managers, brokers & insurance carriers to efficiently map their portfolio, manage their risks, and underwrite them, through a mix of machine learning and human intelligence. Our founders are tech & finance entrepreneurs with several IPOs and acquisitions under their belts. We are headquartered in San Francisco, have raised several rounds of VC funding, and currently employ over fifty people across the US & Europe.