As an Account Associate, you will be supporting Account Managers, and together you’ll be entrusted with onboarding new Archipelago clients, leading clients' platform configuration, data onboarding, change management support with their internal and external partners, and user training requirements. Beyond new client onboarding efforts, Account Associates also act as ongoing data and end-user support specialists, supporting Account Managers to make sure our clients extract maximum value from their investment in Archipelago, over time, supporting clients’ insurance program renewals and other updates on the platform.
You need professional experience with account management / customer relationship management / consulting, and experience working in the Software-as-a-Service (SaaS) and/or commercial insurance industries are considered a plus.
Account Associates will report to the Director of Account Management, part of Archipelago’s customer facing team (Sales + Customer Success).
Archipelago is a venture-backed startup software (SaaS) and data analytics company, focused on discovering win-win solutions across the risk and insurance value-chain. Archipelago develops solutions that enable a more efficient, inter-connected risk fabric throughout an increasingly data-driven market.
Archipelago is led by Hemant Shah (CEO), the co-founder and former CEO of Risk Management Solutions (RMS), along with a seasoned team of technology, risk and analytics leaders and entrepreneurs. The company is also backed by world-class venture capital partners.
The company was founded in 2018 and is headquartered in San Francisco, with offices in New York, London and Delhi, India.
You are passionate about proactively providing outstanding customer service for all post-sales customer facing activities. You always have a positive, can-do attitude when working with clients and have a knack for understanding what a customer really needs and why they need it. You enjoy wearing multiple hats and can thrive in a fast-paced start-up environment.